2003 Dedicated Server Hosting - Windows 2003 Dedicated Servers

WEB HOSTING - A VARIETY OF WEB HOSTING OPTIONS AT TTi Sales

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TTi Sales takes the uncertainty out of hosting

Windows 2003 Dedicated Servers

TTi Sales is committed to providing quality hardware on a reliable network backed by a 99.9% uptime guarantee. We are so confident about our services, that we provide a money back guarantee. Should you incur any downtime or failure due to TTi Sales, we will credit a percentage of your next month fee. Our SLA covers the following areas:

Network Uptime
TTi Sales guarantees that the network will be available 99.9% of the time during the billing cycle of a server, excluding scheduled maintenance. The guarantee takes effect if the network is down for more than 44 minutes during a 30 day billing cycle. TTi Sales will credit the customer 5% of the recurring fee for each 30 minutes of downtime (up to 100% of customer's monthly fee) on the next invoice if downtime exceeds the 99.9% limit. Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and TTi Sales records such failure in the TTi Sales trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data. This trouble ticket should include a trace route or other demonstration that network connectivity has been lost.
Hardware Guarantee
TTi Sales guarantees the functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once TTi Sales identifies the cause of the problem. Hardware replacement is guaranteed to be complete within 24 hours of problem identification. In the event that it takes us more than 24 hours to replace faulty hardware, TTi Sales will credit the customer 50% of the recurring fee for the server affected on the next invoice Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server lease. This guarantee excludes the time required to rebuild a RAID array. This credit is available once per billing cycle.

These guarantees do not apply to delinquent or suspended customers.

Frequently Asked Questions

How do you access your server?
By default our Windows installs come with Terminal Services running, otherwise known as RDC (Remote Desktop Connection). There is an end-user RDC client on your PC if you are running Windows XP. Go to Start, Programs, Accessoriess, Communications, and then to Remote Desktop Connections.

Will I have any support tickets?

Each TTi Sales server comes with 3 free "Move-In" tickets. These are complimentary Support tickets from TTi Sales for starting with us and they are there to help you get moved in to the new server.

Is there a 30 day money back guarantee?

TTi Sales does not offer a 30 day money back guarantee. The reason for this is that we already offer a service with the lowest risk possible. In addition, such an offering would open the door to spammers, DoS attackers, and anyone else intent on illegal or AUP violating activity. They could essentially take advantage of our resources if we had a test drive or 30 day money back guarantee program. It is no hassle hosting with no long-term contracts, so its virtually no risk. Just try us for one month and if you don't like it, then you can simply walk away.

Does the Windows Server come with .Net Framework?

The .Net framework is not included by default on our Windows 2003 dedicated servers, but can be downloaded freely from Microsoft's website. It is included by default on our Windows 2003 servers, and we do have a development server called Web Matrix Server. This offering has the Web Matrix tools which are application and database development tools for people that are doing development on the .Net platform. It also has MSDE installed, which uses the same engine as MS SQL

Does the Windows 2003 Dedicated Server come with MS Sql?

We do not offer MS SQL, as we are not a licensed distributor. However, we do offer Microsoft SQL 2000 Workgroup Edition, which is a fully featured MS SQL offering limited to 2 GB of RAM and 2 processors. It does allow unlimited database size, and includes key features such as Enterprise Manager, Full-Text Search, Import/Export, and Replication (snapshot, transactional, and merge). MS SQL 2000 Workgroup Edition is available on any of our servers running Windows Server 2003. My SQL can be downloaded and installed on our Windows 2003 for FREE!

Is there an Overage Rate if I exceed my allotted bandwidth?

Unless you have purchased an unmetered port, yes. See the following tables for overage pricing. You pay whatever the price is for the category you're in, they are not cumulative.

900 GB		2 TB (2000 GB)
Overage	Cost	Overage	Cost
901-1150	$95.00 US	2001-2250	$95.00 US
1151-1400	$175.00 US	2251-2500	$175.00 US
1401+ GB	$0.40 US per GB	2501+ GB	$0.40 US per GB

Can I create mail accounts on my server?

Absolutely. You will have full root access to your server, so you can set up whatever you want in terms of mail server, domains it answers for, and accounts it has. Windows Servers come with Free Standard MailEnable

How do we handle a server that has been discovered to be Spamming?

The server(s) are immediately shut down and the offenders have to deal with our Abuse department to remedy the issue. It does depend on the severity of the problem. If the server is spewing out trash then we are forced to shut the server off to protect the others on that subnet. If it is merely a couple of complaints then we will contact the server owner to rectify the issue. In the event the owner does not respond in a timely manner, the server will be taken down.

What is our Spamming Policy?

We do not allow spamming. The exact response we give to complaints of spam from a server on our network vary based on severity, from contacting the server administrator to work with them on the issue to immediate server disablement and account closure. It is all done on a case by case basis. That said, if you run a legitimate opt-in mailing list, you should have nothing to worry about.

SSL - Secure Sockets Layer

SSL comes enabled by default with all our servers. You must provide the certificate; SSL (Secure Socket Layer) is required for secure transactions over the web. You may secure a single domain using one certificate, and each domain with a certificate must be on its own IP. TTi Sales Support will install SSL certificates for a paid support ticket.

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